Terms of Service

Last updated: October 2026

These Terms govern your use of wewuvpets.com and any purchase made through it.

1. About us

We Wuv Pets is a UK-based online pet supplies retailer, operating at wewuvpets.com. You can contact us at contact@wewuvpets.com.

2. Orders and acceptance

Placing an order is an offer to buy. A contract is formed once we send order confirmation.

3. Pricing

All prices are shown in GBP and include VAT where applicable. We reserve the right to correct pricing errors.

4. Payment

Payment is taken at the point of order via our secure payment provider.

5. Delivery

See our Shipping Policy for full delivery terms and estimated timescales. Delivery times are estimates. The goods remain at our risk until they are delivered to you.

6. Returns and cancellation

See our Refund Policy, including your 14-day cooling-off right under the Consumer Contracts Regulations.

7. Product descriptions

We aim for accurate product descriptions and images, but slight variations may occur.

8. Availability

Products are subject to availability. We'll notify you if an item you've ordered is out of stock.

9. Liability and your statutory rights

Nothing in these terms limits liability for death, personal injury or fraud, and nothing in these terms affects your statutory rights as a consumer.

10. Intellectual property

All site content, branding and imagery belongs to We Wuv Pets unless otherwise stated.

11. Privacy

How we use your personal information is explained in our Privacy Policy.

12. Governing law

These terms are governed by the laws of England and Wales. This does not affect any mandatory consumer rights you have in the country where you live.