Shipping Policy

We ship direct from our suppliers to your door, so delivery times vary by product and supplier.

United Kingdom

  • Estimated delivery: 2–10 business days. During busy periods, please allow up to 15 days.
  • FREE delivery on all orders over Β£40
  • Standard shipping: Β£4.99 on orders under Β£40

Europe, USA, Canada, Australia and other destinations

2–10 business days. During busy periods, please allow up to 15 days. Delivery times and shipping costs vary by destination and product β€” you'll see the exact cost at checkout before you pay. Depending on your country, import duties, taxes or customs charges may apply when your order arrives.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. You can also track your order at any time using our Track My Order page.

Please Note

  • Some products ship directly from our suppliers and may arrive separately if you have ordered multiple items.
  • Delivery times are estimates and may vary during busy periods or due to carrier or customs delays.

Returns

We offer a 30-day Happy Paws return policy on unused items in their original packaging. See our Refund Policy for full details.

Questions?

If you have any questions about your order or delivery, please contact us or email contact@wewuvpets.com and we will be happy to help.