Frequently Asked Questions
π Shipping & Delivery
How long does delivery take?
UK delivery typically takes 2β10 business days depending on the product and supplier. During busy periods, please allow up to 15 days. You'll receive a tracking email once your order is dispatched.
Do you offer free delivery?
Yes. FREE UK delivery on all orders over Β£40. UK orders under Β£40 are charged at Β£4.99.
Do you ship outside the UK?
Yes, we deliver to a number of countries outside the UK, including the EU, the USA, Canada and Australia. Delivery typically takes 2β10 business days β during busy periods, please allow up to 15 days. Delivery costs vary by destination and you'll see the cost at checkout before you pay. Import duties or taxes may apply in your country.
π Returns & Refunds
What is your returns policy?
We offer a 30-day Happy Paws return policy. Items must be unused and in their original packaging.
How do I return an item?
Email us at contact@wewuvpets.com with your order number and we'll guide you through the process.
πΎ Products
Are your products safe for pets?
Every product is selected with your pet's safety and wellbeing in mind as part of The We Wuv Standard.
How do I choose the right size for my pet?
Each product listing includes a size guide. If you're unsure, contact us and we'll help you find the right fit. You can also try our Find the Right Fit quiz.
π¦ Orders
Can I change or cancel my order?
Contact us as soon as possible at contact@wewuvpets.com. We'll do our best to help before your order is dispatched.
How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with your tracking details. You can also visit our Track My Order page.
π¬ Contact Us
How can I get in touch?
Email us at contact@wewuvpets.com β we aim to reply within 1 working day. You can also use the chat bubble on any page.