About Us
At We Wuv Pets, we're passionate about helping pets live happier, healthier lives. Every product is carefully selected for quality, comfort and value so you can shop with confidence. Whether you're shopping for everyday essentials or something special, we're here to help you give your pet the very best.
Still Have a Question?
How long does delivery take?
We aim to dispatch all orders within 1–3 business days. Estimated delivery times are: UK: 5–10 business days, Europe: 7–14 business days, Rest of World: 10–21 business days. Once dispatched, you'll receive a tracking number by email. For queries, contact us at contact@wewuvpets.com.
What is your returns policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. To start a return, contact us at contact@wewuvpets.com. Once your return is accepted, we'll send you a return shipping label. Refunds are processed to your original payment method within 10 business days of approval.
Is this product safe for my pet?
All products we stock are selected with your pet's safety in mind. If you have specific concerns about materials or suitability for your pet's breed, age, or size, feel free to contact us at contact@wewuvpets.com and we'll be happy to help.
How do I track my order?
Once your order has been dispatched, you'll receive a tracking number via email. You can use this to track your delivery through the carrier's website. If you haven't received a tracking email within 3 business days of ordering, please check your spam folder or contact us at contact@wewuvpets.com.
Can I exchange an item?
The quickest way to exchange an item is to return the original and place a new order once the return is accepted. Contact us at contact@wewuvpets.com to start the process.